Shipping & Returns
Shipping Policy
We strive to process and ship all orders within 1-2 business days. Once shipped, delivery times vary based on your location and the shipping method selected.
Domestic Shipping (Canada)
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
International Shipping
- Delivery times vary by destination (typically 5-14 business days)
- Customs fees or import taxes may apply and are the customer’s responsibility
You will receive a tracking number via email once your order is shipped. For more details, visit our Shipping Policy.
Returns & Exchanges
We accept returns within 30 days of delivery. Items must be unworn, in original condition, and with all tags attached.
How to Return
- Initiate a return by contacting our customer service.
- Pack the item securely and include the original receipt.
- Ship the return to the provided address (return shipping costs are the customer’s responsibility).
Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order.
Final Sale Items
Clearance or marked “Final Sale” items cannot be returned or exchanged.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days for assistance.
For more information, visit our Returns Policy.
Thank you for shopping at 1023shoes.com!